When after-sales issues arose with our graphite products, our sales representative immediately rushed to the client’s site to conduct an on-site investigation into the root cause. Through professional and meticulous analysis, they accurately identified whether the problem stemmed from the product itself or the client’s operating environment and processes, while simultaneously maintaining real-time communication with the technical team to develop and implement on-site solutions. This approach not only promptly resolved the client’s urgent needs and safeguarded their core interests but also strengthened mutual trust through a highly responsible attitude, ultimately achieving a successful outcome of mutual benefit and collaboration.
